RETURN POLICY


It's important to all of us at Distinct Packaging and Distinct Papers that you are satisfied with your purchase. Our dedicated team of experts is here to help.

This Return Policy only applies to Distinct Papers. All customized packaging designed on Distinct Packaging is not returnable, unless there is a custom manufacturing error. If you are not satisfied with your Distinct Papers order, please return all unopened products within 10 days of receipt, shipped in their original packaging. The outer and inner cartons that the items arrive in are considered to be part of the product, so please do not discard, deface, write on, or destroy the cartons.

Steps to Processing a Return

1. Please call us Toll Free at (877)-464-1959 Monday through Friday from 9 a.m. to 5 p.m. EST for a Return Merchandise Confirmation (RMC) and return instructions. Returns without a RMC may not be accepted.

2. Once you receive the RMC, please ship back the approved products for return to:

Distinct Papers
Attn: Returns Department
Order #_ _ _ _ _ _ _ _ _ _
190 Mechanic Street
Bellingham, MA 02019

3. With an approved RMC, we will provide you with a full refund, minus shipping charges. Refunds will be issued to the credit card used to place the order within 7 business days of receipt and refund approval. Note: You may use any delivery service (USPS, UPS, FedEx, DHL) to return the goods, but we recommend shipping via a trackable method to ensure that we receive your return.

In most cases, including returns, shipping and handling charges are not refundable. Regretfully, shipping errors occasionally occur, but, unfortunately, we cannot refund shipping and handling charges if the shipping address you entered was incorrect. If you feel an error has been made on our part, or on the part of the carrier, please contact our office via email at support@distinctpackaging.com or support@distinctpapers.com within 48 hours of receiving your package. If we need to send or resend an item due to an error on our part, we will not charge additional shipping. Any upgrades to the original order will need to be placed as a new order and are the responsibility of the customer.