Below is a list of frequently asked questions that you might have about your order. If you need help choosing paper and envelopes, read our Paper Resource Guide. If you have a question that's not on this list or in our Resource Guide, please feel free to contact us. We're here to help.


Q: What is the Distinct Papers Satisfaction Guarantee?
Q: What forms of payment do you accept?
Q: May I place an order over the phone?


Q: Where is the email confirmation for my order?
Q: Why can’t I find my order in Order Status?


Q: Do you ship to PO Boxes or Military APO/FPO addresses?
Q: Do you ship internationally?
Q: Can I expedite my shipping?
Q: Can I ship on my own carrier account?
Q: How do I track my order?
Q: When will I receive my order?
Q: How much does shipping cost?
Q: Can I ship to multiple addresses?
Q: Has my order shipped?
Q: Where is my shipment?


Q: Who do I contact if I am having problems with your website?
Q: How can I get a copy of my invoice?
Q: How do I create an account?
Q: How do I edit my account information?
Q: How do I update my email address or other account information?
Q: How do I subscribe/unsubscribe to email newsletters from Distinct Papers?
Q: What do I do if I can't log into my account?
Q: What do I do if I forgot my password?
Q: How can I see past orders?
Q: What if an item is missing from my order?
Q: Why is sales tax added to my order?


Q: Can I order samples from Distinct Papers?
Q: How do I cancel or change my order?
Q: Can I buy less than a case?
Q: When will I receive my back-ordered items?
Q: How can I know if an item is in stock?


Q: What is your Return Policy, and how do I return a product or order?
Q: When will my credit appear on my account?
Q: Are shipping and handling charges refundable?
Q: What if I refuse to accept the delivery of a product?
Q: What about exchanges?
Q: When will my credit card be charged?


Q: Does Distinct Papers have any career opportunities?
Q: How do I buy a skid or large volumes of your product?
Q: Do you offer discounts for nonprofit organizations?