A: We want you to be happy with the products you purchase from us. If, for any reason, you are not satisfied with your purchase or the level of service you receive, please contact us at firstname.lastname@example.org . We will make every effort to fix the problem and make your shopping experience with Distinct Papers a positive one.
A: We accept Visa, MasterCard, American Express, and Discover.
A: Sorry, we are not able to accept phone orders. But we do have paper experts available by phone, and they can provide information about the products we sell on our site and help you pick the right items for you. You can reach them by calling the Toll Free number (877)-464-1959, Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
A: There could be several reasons why you did not receive your email notification.
1. The email address you provided for your order may have been misspelled or otherwise invalid.
2. Our email may have been blocked by your SPAM filter. To fix this, add distinctpapers.com and email@example.com to your list of accepted email address contacts.
A: There could be several reasons why your order isn’t showing up in Order Status.
1. Orders placed Monday through Friday before the ground shipping cutoff time of 5:00 p.m. EST take approximately one to two hours to appear in the Order History section of My Account on the website. Orders placed Monday through Friday after the ground shipping cutoff time of 5:00 p.m. EST are processed the following business day.
2. Your order may not have been completed on the website. When an online order is completed, the last page of the transaction process displays your order confirmation number. The confirmation of your order is also sent to you via email. If you did not receive an email, check your Shopping Cart. If the items are still in your cart, the order was not submitted. If you submitted your order and did not receive a confirmation, please email Customer Service at firstname.lastname@example.org or call Customer Service Toll Free at (877)-464-1959. Customer Service is open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Please have your email address, order date and the time your order was placed.
A: Currently, we do not ship to PO Boxes, Army Post Offices (APO), or Fleet Post Office (FPO) addresses.
A: Currently, we do not ship internationally…but stay tuned.
A: We have a variety of UPS shipping options that you can choose when you check out. Please note that Expedited orders such as 2nd Day and Next Day services will be shipped out the following business day. Business days are Monday through Friday, excluding holidays. .
- Ground (2 to 6 business days)
- 2nd Day (2 business days): For example, if we receive your order Monday before 5:00 p.m., you will receive your order Thursday.
- Next Day (1 business day): Package arrives by end of the following business day. For example, if we receive your order Monday before 5:00 p.m., you will receive your order Wednesday.
- Next Day AM (1 day): Your order will be delivered the next business day by 12pm, not including Saturday and Sunday, or carrier holidays. For example, if we receive your order Monday before 5:00 p.m., you will receive your order Wednesday before noon.
All orders shipped to New York or Massachusetts will be charged the appropriate state sales tax.
A: We can only ship using our carrier account at this time. We are sorry for the inconvenience.
A: Once an order has shipped, you will receive an email with the UPS tracking number. Click on the link and it will take you to the UPS website https://www.ups.com/tracking/tracking.html
You can also track your order in Order History. To access, log into My Account and select Order History. The tracking number will appear within each order. Click on the tracking number link, and it will take you to the tracking information for your order.
A:: Your delivery day will fall into one of these categories below, depending on your shipping options.
For ground delivery, you should receive your order within 2 to 6 business days. All Ground delivery should be shipped out within 1 to 2 business days of placing your order.
For Expedited delivery such as 2nd Day, Next Day and Next Day AM orders will be processed the next business day. Please allow one additional day for processing of your order. For example: A Next Day shipping order placed on Monday will ship Tuesday with an expected delivery day of Wednesday.
*Expected delivery dates exclude holidays and weekends. Please allow additional time for orders placed over weekends holidays.
A: Shipping costs are determined by the zip code to which an order is being shipped and by the weight of the shipped item(s). Shipping costs vary from state to state.
Shipping costs for your order can be found on the Order Summery page, which appears when you are processing your order, before checking out.
A: Yes, but you must place a separate order for each address to which you are having items shipped.
A: Once your order has been processed and shipped, Distinct Papers emails you a Shipping Confirmation. You can also log into My Account, and select My Orders and Order History, where you can check the shipping status of your order.
A: Once you have successfully placed an order, Distinct Papers emails a Shipping Confirmation with the UPS tracking information to the email address you provided. You can also log into My Account, and go to My Orders to view your order and the tracking information, when available.
A: We want shopping on Distinct Papers to be a pleasure. If you encounter problems on the site, please email email@example.com or phone them Toll Free at (877)-464-1959. Please provide us with as much detail as you can about the problem, including what type of browser and computer you are using. We will attempt to address your problem as quickly as possible.
A: A copy of the invoice is automatically emailed to you once your order has fully processed —normally within two hours. You can also log into My Account and print a copy of your invoice.
A: There are two ways to create an account.
1. To create an account before you order, click Sign In/Register on the upper right-hand corner of the homepage, and then click Register from the drop-down.
2. When you have finished shopping and are on the Shopping Cart page, you can create an account by clicking the Continue Checkout button.
A:Log into My Account and click on Personal Information. You will then be able to edit your information. My Account can be found by clicking the Sign In/Register button or your name at the top right-hand corner of the homepage.
A:Log into My Account and click on Personal Information. You will then be able to edit your information for the appropriate field. My Account can be found by clicking the Sign In/Register button or your name at the top right-hand corner of the homepage.
A:When you first create your account with Distinct Papers, you can elect to receive emails that deliver news about products, newsworthy resources and special promotions. By default, Send me emails about store specials checkbox is selected. You can clear this checkbox if you would prefer not to receive newsletters. At any time, you can update your communication preferences by logging into My Account and clicking Edit, which will take you to the Personal Information page. Uncheck the box that says “Send me emails about store specials.” If you do not have an account registered with Distinct Papers, click the unsubscribe link at the bottom of the email you received.
A:Passwords are case sensitive, so make sure your caps lock isn’t on and that you have entered your Username (email you registered with) and Password correctly. If you have changed your email address since registering the account, log in using the old address.
A:If you have registered a Username (email) and Password with DistinctPapers.com and have forgotten your password, we can email it to you. Please click Sign In/Register on the upper right-hand corner of the homepage to see the Forgot Your Password link. Enter your email address, and then click Send Me My Password. You will be sent an email containing your password. Your password will be sent to the email address supplied when registering. As a security precaution, we can only send passwords to the email address on file.
A:: Distinct Papers gives you an easy way to see your order history within My Account. There you’ll find all the items you have purchased, listed on an organized shopping list. You can also log into My Account to see your full order history and print invoices.
A:If you are missing an item from your order, please email us at firstname.lastname@example.org and put “Missing Item” in the subject line. Please include your order number and which item or items are missing. We will reply to you as quickly as possible. You can also call the Customer Service department for assistance Toll Free at (877)-464-1959. Customer Service is open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Please have your order number ready.
A:Distinct Papers charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws for Massachusetts and New York.
A:Currently, we do not have samples available, but we are working on changing this. We apologize for the inconvenience. If you want to let us know what samples you would like to see, please let us know at email@example.com and put “Suggestions for Samples” in the subject line.
A:Please call Customer Service immediately Toll Free at (877)-464-1959 if you need to cancel your order. Customer Service hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Please be advised that orders are processed and shipped as quickly as possible, and it may not always be possible to cancel your order.
A: We sell many items in smaller quantities. The quantities available for items are listed in the price tables for each product. In order to keep our prices low, some items come packaged in set quantities, and in these cases, we are not currently set up to sell less than the posted packaged quantities. However, it you have a request for smaller quantities, please let us know and we will see if we can accommodate you. If you have a large volume special request, please email us at firstname.lastname@example.org, enter, “Large Volume” in the subject line, and we will try to accommodate you.
A:Back-ordered items are shipped as soon as they become available. Your credit card will be charged once the back-ordered item has shipped. If you would like to cancel a back-ordered item or choose another item that is in stock and available for immediate shipping, please call the Customer Service department Toll Free at (877)-464-1959. Customer Service is open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Please have your account number ready.
A: We do our best to only list items on our website if they are in stock, and in most cases, the products you see on our site are in stock. In the rare instance that an item you order is out of stock and is put on back-order, we will notify you promptly.
A: It’s important to all of us at Distinct Papers that you are satisfied with your purchase. If you are not, we ask that all unopened products be returned within 10 days of receipt, shipped in their original packaging. The outer and inner cartons that the items arrive in are considered to be part of the product, so please do not discard, deface, write on, or destroy the cartons.
Partial returns are accepted under some circumstances. If you purchase three separate items in one order and want to return one or two of the unopened items ordered, this would be a Partial Return. To return paper, it must be in packs, reams, cartons or boxes; we do not accept partial returns on loose single-sheet orders.
Steps to Processing a Return
1) Please call us Toll Free at (877)-464-1959 Monday through Friday from 9 a.m. to 5 p.m. EST for a Return Merchandise Confirmation (RMC) and return instructions. Returns without a RMC may not be accepted.
2) Once you receive the RMC, please ship back the approved products for return to:
Attn: Returns Department
Order #_ _ _ _ _ _ _ _ _ _
190 Mechanic Street
Bellingham, MA 02019
3) With an approved RMC, we will provide you with a full refund, minus shipping charges. Refunds will be issued to the credit card used to place the order within 7 business days of receipt and refund approval. Note: You may use any delivery service (USPS, UPS, FedEx, DHL) to return the goods, but we recommend shipping via a trackable method to ensure that Distinct Papers receives your return.
A: After a Return Merchandise Confirmation (RMC) is processed, we will provide you with a full refund, minus shipping charges. Upon verification of the contents and conditions of the returned items, refunds will be issued to the credit card used within 7 business days of receipt and refund approval.
A: In most cases, including returns, shipping and handling charges are not refundable. Regretfully, shipping errors occasionally occur, but, unfortunately, we cannot refund shipping and handling charges if the shipping address you entered was incorrect. If you feel an error has been made on our part, or on the part of the carrier, please contact our office via email at email@example.com within 48 hours of receiving your package. If we need to send or resend an item due to an error on our part, we will not charge additional shipping. Any upgrades to the original order will need to be placed as a new order and are the responsibility of the customer.
A: If a shipment is refused, the carrier will return the package(s) to Distinct Papers. The customer is responsible for the cost of both the outbound shipping and the return shipping, and that amount will be deducted from any credit the customer is due.
A: For faster service, we ask that you return any product that you do not want for a refund. Then, simply place a new order for any additional products you may want. Please be sure to contact Customer Support to arrange for a return by firstname.lastname@example.org. Please see Return and Refund policies.
A: Your credit card is charged once the order has shipped. If an item is back-ordered, Distinct Papers charges your card when that item ships.
Prior to charging your credit card, a pre-authorization for the amount of your order is submitted. The pre-authorization validates the credit card number, status, available credit line and billing information to ensure that it matches what the bank or credit card company has on file. Once a pre-authorization is received, you may notice a decrease in your available credit line for the amount of your order. Your bank or credit card company may hold this dollar amount for a specified amount of time, depending on your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies.
A: Thanks for asking! To view the current opportunities please contact Customer Service via email at email@example.com and include your resume. Please enter “Career Opportunities” in the subject line.
A: Distinct Papers has the ability to provide you with a wide variety of papers and paper products at volumes from packs to skids to full truckloads. If you need a quantity not offered on our website, please contact Customer Support at firstname.lastname@example.org and enter “Volume Purchase” in the subject line. Be sure to provide us with your daytime contact information, plus the items you are interested in purchasing and the amounts. We will contact you as quickly as possible.
A: Because all of the items listed on our website are already offered at low prices, we do not offer any discounts beyond those posted.