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GENERAL


Q: What is the Distinct Papers Satisfaction Guarantee?

Q: What forms of payment do you accept?

Q: May I place an order over the phone?


ORDER STATUS


Q: Where is the email confirmation for my order?

Q: Why can’t I find my order in Order Status?


SHIPPING


Q: Do you ship to PO Boxes or Military APO/FPO addresses?

Q: Do you ship internationally?

Q: Can I expedite my shipping?

Q: Can I ship on my own carrier account?

Q: How do I track my order?

Q: When will I receive my order?

Q: How much does shipping cost?

Q: Can I ship to multiple addresses?

Q: Has my order shipped?

Q: Where is my shipment?


WEBSITE


Q: Who do I contact if I am having problems with your website?

Q: How can I get a copy of my invoice?

Q: How do I create an account?

Q: How do I edit my account information?

Q: How do I update my email address or other account information?

Q: How do I subscribe/unsubscribe to email newsletters from Distinct Papers?

Q: What do I do if I can't log into my account?

Q: What do I do if I forgot my password?

Q: How can I see past orders?

Q: What if an item is missing from my order?

Q: Why is sales tax added to my order?


PRODUCT


Q: Can I order samples from Distinct Papers?

Q: How do I cancel or change my order?

Q: Can I buy less than a case?

Q: When will I receive my back-ordered items?

Q: How can I know if an item is in stock?


RETURNS


Q: What is your Return Policy, and how do I return a product or order?

Q: When will my credit appear on my account?

Q: Are shipping and handling charges refundable?

Q: What if I refuse to accept the delivery of a product?

Q: What about exchanges?

Q: When will my credit card be charged?


MISCELLANEOUS


Q: Does Distinct Papers have any career opportunities?

Q: How do I buy a skid or large volumes of your product?

Q: Do you offer discounts for nonprofit organizations?